Refund Policy
How refunds, cancellations and pauses work for our website, development and marketing services.
Last updated: January 2026
1. Our Approach
We want every client to be happy with the work. If something is not right, tell us first — most issues are fixed through revisions without needing a refund.
2. Website Design and Development
Because design and development work begins as soon as the advance is received, the advance payment is generally non-refundable once work has started. If you cancel before work has begun, the advance is refunded in full. If you cancel part-way through, we will refund any amount that exceeds the value of the work completed up to that point.
3. Digital Marketing Services
Monthly marketing services (SEO, social media, email and similar) can be cancelled with notice before the next billing cycle. Fees for a month already started are not refunded. Advertising budgets paid directly to ad platforms are governed by those platforms’ own policies.
4. Domains, Hosting and SSL
Domain registrations, hosting plans and SSL certificates are purchased from third-party providers on your behalf and are generally non-refundable once activated. Where a provider offers a refund window, we will help you request it.
5. When a Refund May Not Apply
Refunds do not apply where delays are caused by missing content or approvals from the client, where the client changes the project scope after approval, or where the work has been delivered as agreed in the written quote.
6. How to Request a Refund
Email info@sparroweye.com with your name, project details and the reason for your request. We review every request within 7 working days and reply with our decision. Approved refunds are paid back through the original payment method within a reasonable time.
7. Contact
Contact us at info@sparroweye.com or +91-9250273662.
Sparrow Eye is a website designing company in Delhi, India delivering website design, development, digital marketing and hosting — Quality Without Compromise.